Member Services Representative
POSITION DESCRIPTIONPOSITION TITLE:
Member Services RepresentativeREPORTS TO:
Member Services Team LeadDEPARTMENT:
Member ServicesLOCATION:
Corporate Office (remote positions available)FULL TIME:
Monday-Friday 11:
00AM -- 8:
00PMFLSA STATUS:
Non-Exempt, HourlyCOMPENSATION:
$15.
00 per hourJOIN OUR TEAMAt VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and on-trend fitness.
The foundation of our brand is rooted in a culture centered on unity, passion, love, integrity, fun, and trust.
Because our culture is alive--embodied by members and team members alike--VASA is a place where lives are changed because of authentic connections made within our supportive community.
BENEFITSWe offer a competitive, all-encompassing benefits package which includes healthcare benefits for employees who work 20
hours per week.
All employees receive two complimentary gym memberships--one for themselves and another to give away--plus 401k options.
30
hours per week employees:
Paid Time Off (hourly), Health, Dental, Vision Benefits and Paid Parental Leave (in addition to above) 40 hours per week employees:
Flexible Vacation Plan (salary) & Paid Holidays (in addition to above) Come join VASA Fitness and join a passionate, fun, and united team!Proud to be a 'Great Place to Work' certified company!PURPOSECreate an Uplifting VASA experience by offering inclusive, accessible, and on-trend fitness.
The Member Services team provides customer service to our members via phone, email, and chat.
As a Member Services Representative, you will be responsible for providing a #VAWESOME experience to our members by addressing and resolving their questions and concerns in an inclusive and supportive way.
Member Services provides an approachable team environment in a corporate office setting, giving you the opportunity to grow your customer service and problem-solving skills while building friendships in the culture we provide.
DELIVERABLES Create a friendly, professional, and positive first impression on our Members, their guests, and the public Properly address and resolve membership concerns and requirements.
Meet or exceed all quotas provided by your leader, both personally and as a team unit Accurately record all information regarding Member relations internally and with external vendors Research and resolve member issues through use of a computerized database.
Route phone calls, members, and guests to appropriate personnel to handle memberships promptly and efficiently with innovative & consistent customer service.
Accurately record data from phone conversations and member visits into appropriate databases Collect on past due accounts.
Recommended Skills Accounts Payable Customer Service Databases Friendliness Telephone Skills Problem Solving Estimated Salary: $20 to $28 per hour based on qualifications.
Member Services RepresentativeREPORTS TO:
Member Services Team LeadDEPARTMENT:
Member ServicesLOCATION:
Corporate Office (remote positions available)FULL TIME:
Monday-Friday 11:
00AM -- 8:
00PMFLSA STATUS:
Non-Exempt, HourlyCOMPENSATION:
$15.
00 per hourJOIN OUR TEAMAt VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and on-trend fitness.
The foundation of our brand is rooted in a culture centered on unity, passion, love, integrity, fun, and trust.
Because our culture is alive--embodied by members and team members alike--VASA is a place where lives are changed because of authentic connections made within our supportive community.
BENEFITSWe offer a competitive, all-encompassing benefits package which includes healthcare benefits for employees who work 20
hours per week.
All employees receive two complimentary gym memberships--one for themselves and another to give away--plus 401k options.
30
hours per week employees:
Paid Time Off (hourly), Health, Dental, Vision Benefits and Paid Parental Leave (in addition to above) 40 hours per week employees:
Flexible Vacation Plan (salary) & Paid Holidays (in addition to above) Come join VASA Fitness and join a passionate, fun, and united team!Proud to be a 'Great Place to Work' certified company!PURPOSECreate an Uplifting VASA experience by offering inclusive, accessible, and on-trend fitness.
The Member Services team provides customer service to our members via phone, email, and chat.
As a Member Services Representative, you will be responsible for providing a #VAWESOME experience to our members by addressing and resolving their questions and concerns in an inclusive and supportive way.
Member Services provides an approachable team environment in a corporate office setting, giving you the opportunity to grow your customer service and problem-solving skills while building friendships in the culture we provide.
DELIVERABLES Create a friendly, professional, and positive first impression on our Members, their guests, and the public Properly address and resolve membership concerns and requirements.
Meet or exceed all quotas provided by your leader, both personally and as a team unit Accurately record all information regarding Member relations internally and with external vendors Research and resolve member issues through use of a computerized database.
Route phone calls, members, and guests to appropriate personnel to handle memberships promptly and efficiently with innovative & consistent customer service.
Accurately record data from phone conversations and member visits into appropriate databases Collect on past due accounts.
Recommended Skills Accounts Payable Customer Service Databases Friendliness Telephone Skills Problem Solving Estimated Salary: $20 to $28 per hour based on qualifications.
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