Technical Support
Job Description
Equinox IT services is hiring for Technical Support team members to ensure our clients are getting the technical support and excellent customer service they need. You will primarily be helping clients remotely, over remote sessions, phone, email, and chat. Occasionally there is onsite support, which is optional for techs that enjoy that as well.
Equinox IT Services supports networks for local small and medium sized businesses. Our customers include Medical, Professional Services, Manufacturers, and more. Our clients love our team approach. Technical staff work together in small teams to take care of classic Helpdesk (Windows, MS Office, o365, and Primary Business Application support requests), onsite facing issues, back-end IT Support issues, SysAdmin / NetAdmin / Server Admin work, and related duties. With our white glove approach, each team focuses on knowing clients extremely well. We take a personal interest in them, and we take professional pride in helping them get back to work right away. Because of our broad range of clients, we will give extra consideration to those with more experience across multiple industries.
Our clients have grown to expect a lot from our team. A lot a lot. If you are (1) personable (2) happy to help (3) a strong communicator (4) organized, efficient, and effective (5) basically a geek, and (6) learn really really fast, then you would probably be a great fit for our team. If your friends and co-workers say, you re amazing, or what did you just do, or wow, you re good on a regular basis, that s what we re talking about.
Equinox is a gratifying and efficient working environment with many opportunities to contribute and advance. We provide basic training on our systems and toolsets so that experienced techs can get to work quickly helping on client issues. Candidates must have very strong innate troubleshooting skills, and to already know many common problems and solutions with operating systems, standard desktop applications, as well as PC hardware and common peripherals. Depending on your particular experience and background, quickly getting up to speed in this role may require excellent self-study habits and off-the-clock initiative away from the office.
Qualifications
We only hire people that excel at customer service not just technology and that just get it when it comes to taking fantastic care of our clients. In other words, you have to love people, and it has to show.
All employees agree to background checks & ongoing drug screening. If you are interested and qualified, please email a resume (cover letter and references are optional).
Requirements:
4 year minimum of full time tech experience with windows OS/MS stack and other applications.
$20-$30/hour DOEEstimated Salary: $20 to $28 per hour based on qualifications.
Equinox IT services is hiring for Technical Support team members to ensure our clients are getting the technical support and excellent customer service they need. You will primarily be helping clients remotely, over remote sessions, phone, email, and chat. Occasionally there is onsite support, which is optional for techs that enjoy that as well.
Equinox IT Services supports networks for local small and medium sized businesses. Our customers include Medical, Professional Services, Manufacturers, and more. Our clients love our team approach. Technical staff work together in small teams to take care of classic Helpdesk (Windows, MS Office, o365, and Primary Business Application support requests), onsite facing issues, back-end IT Support issues, SysAdmin / NetAdmin / Server Admin work, and related duties. With our white glove approach, each team focuses on knowing clients extremely well. We take a personal interest in them, and we take professional pride in helping them get back to work right away. Because of our broad range of clients, we will give extra consideration to those with more experience across multiple industries.
Our clients have grown to expect a lot from our team. A lot a lot. If you are (1) personable (2) happy to help (3) a strong communicator (4) organized, efficient, and effective (5) basically a geek, and (6) learn really really fast, then you would probably be a great fit for our team. If your friends and co-workers say, you re amazing, or what did you just do, or wow, you re good on a regular basis, that s what we re talking about.
Equinox is a gratifying and efficient working environment with many opportunities to contribute and advance. We provide basic training on our systems and toolsets so that experienced techs can get to work quickly helping on client issues. Candidates must have very strong innate troubleshooting skills, and to already know many common problems and solutions with operating systems, standard desktop applications, as well as PC hardware and common peripherals. Depending on your particular experience and background, quickly getting up to speed in this role may require excellent self-study habits and off-the-clock initiative away from the office.
Qualifications
We only hire people that excel at customer service not just technology and that just get it when it comes to taking fantastic care of our clients. In other words, you have to love people, and it has to show.
All employees agree to background checks & ongoing drug screening. If you are interested and qualified, please email a resume (cover letter and references are optional).
Requirements:
4 year minimum of full time tech experience with windows OS/MS stack and other applications.
$20-$30/hour DOEEstimated Salary: $20 to $28 per hour based on qualifications.
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