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Retention Manager Job Description: The retention manager creates and leads initiatives to increase customer satisfaction. Communicates with customers to ascertain needs. Gathers and examines data regarding customer satisfaction; uses data to determine areas to improve. Collaborates with others to improve customer experience processes. Resolves escalated issues, including responding to complaints submitted through the Better Business Bureau (BBB). Plays a key role in expanding the customer base and improving. After registering you may be able to apply for this job directly (if still active) on ((None))'s site. Future job matches may be sent from Geebo approved job partners.
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