IT Support and Software Helpdesk Technician
We are looking for an entrylevel or competent technician to provide fast and useful technical assistance for our webbased PHP Medical Records software.
You will respond to support system tickets and answer calls for a wide array of issues to offer answers and advice.
You will install software in a Windows environment help to troubleshoot and eliminate software bugs perform software updates and writerun SQL queries work with IT professionals around the country to stage up Windows Servers and much more.
You should have good working knowledge of the Windows operating system technical knowledge and be able to communicate effectively and professionally to investigate understand and solve problems.
Ultimately you will be a person our customers trust.
They will rely on you to provide timely and accurate solutions.
We work in a fun friendly and busy environment and we are excited to add you to our team.
This a Fulltime position.
Hours between am and pm weekdays MondayFriday.
You will likely become part of our On Call schedule which will require you to be accessible with a computer and internet access during one week of our emergency rotation.
Compensation will be discussed based on previous experience and qualifications.
Entry level candidates can expect hour.
Paychecks will be via Direct Deposit unless otherwise arranged.
Serve as the first point of contact for end users seeking technical assistance over the phone email or company ticket system FreshDesk Perform remote troubleshooting researching diagnosing troubleshooting and identifying solutions to resolve system issues Determine solutions through investigation and details from customer Train customers and guide through problemsolving processes Direct unresolved issues and feedback to next level support development or management team Work closely with interoffice personnel and follow office procedures Provide procedural information to varying medical and IT professionals Record problems and resolutions in ticket system and company repository Take ownership and provide status and solutions to customers Assist with internal software testing and user manual development Cover an On Call emergency hours week through a rotation schedule Must be patient determined and willing to work closely with customers Proficient Windows user knowing folder navigation software installation Windows permissions and other basic PC operations Understanding of computer systems peripherals and other tech products Customeroriented proficient with English and communication skills Ability to diagnose and resolve technical issues Helpful Skills Experience as a help desk technician or other customer support role Ability to write and execute common MSSQL queries Familiarity with Windows Server MSSQL IIS and networking Most importantly we need someone with interest in IT and software determined to learn contribute work with people provide friendly support and communicate.
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Estimated Salary: $20 to $28 per hour based on qualifications.
You will respond to support system tickets and answer calls for a wide array of issues to offer answers and advice.
You will install software in a Windows environment help to troubleshoot and eliminate software bugs perform software updates and writerun SQL queries work with IT professionals around the country to stage up Windows Servers and much more.
You should have good working knowledge of the Windows operating system technical knowledge and be able to communicate effectively and professionally to investigate understand and solve problems.
Ultimately you will be a person our customers trust.
They will rely on you to provide timely and accurate solutions.
We work in a fun friendly and busy environment and we are excited to add you to our team.
This a Fulltime position.
Hours between am and pm weekdays MondayFriday.
You will likely become part of our On Call schedule which will require you to be accessible with a computer and internet access during one week of our emergency rotation.
Compensation will be discussed based on previous experience and qualifications.
Entry level candidates can expect hour.
Paychecks will be via Direct Deposit unless otherwise arranged.
Serve as the first point of contact for end users seeking technical assistance over the phone email or company ticket system FreshDesk Perform remote troubleshooting researching diagnosing troubleshooting and identifying solutions to resolve system issues Determine solutions through investigation and details from customer Train customers and guide through problemsolving processes Direct unresolved issues and feedback to next level support development or management team Work closely with interoffice personnel and follow office procedures Provide procedural information to varying medical and IT professionals Record problems and resolutions in ticket system and company repository Take ownership and provide status and solutions to customers Assist with internal software testing and user manual development Cover an On Call emergency hours week through a rotation schedule Must be patient determined and willing to work closely with customers Proficient Windows user knowing folder navigation software installation Windows permissions and other basic PC operations Understanding of computer systems peripherals and other tech products Customeroriented proficient with English and communication skills Ability to diagnose and resolve technical issues Helpful Skills Experience as a help desk technician or other customer support role Ability to write and execute common MSSQL queries Familiarity with Windows Server MSSQL IIS and networking Most importantly we need someone with interest in IT and software determined to learn contribute work with people provide friendly support and communicate.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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