Customer Success
Orem, UT Orem, UT Full-time Full-time $16 - $18 an hour $16 - $18 an hour 16 hours ago 16 hours ago 16 hours ago Would you like to join a rapidly growing company with great potential for career growth? Are you looking for a full-time job that will let you get your foot in the door with a growing tech company? Are you super bright at using computers and have knowledge/experience with marketing, sales, training, and/or real estate or are you willing to dig in to learn and become amazing? If this sounds like the right opportunity for you to leverage your exceptional customer service skills, then keep reading! We want to hire full-time Client Support Specialists to join our customer support team.
Your job will be to hold the hand of our new users as they experience our software for the first time.
As well as supporting long-term users as new products and features are added.
Your primary mission will be to help them get up and going as fast and easily as possible get them motivated to engage with our system every day and help them to the point where they see the value of using our software! We call this the Ah-Ha Moment, where they realize the results of their consistent daily actions! WHAT IS REDX ALL ABOUT? Plain and simple we help Real Estate Agents find customers.
Our platform is designed to enable agents to pick a target, identify potential leads in their area, engage them via our powerful dialer, target them with social ads, and achieve their goal of finding listings & buyers.
At the end of the day we are entirely focused on helping our customers find success on their business journey and that starts by helping our own team become successful with their jobs! We are all about growing our team from within and support is a fantastic place to start your journey with us! A DAY IN THE LIFE OF A CLIENT SUPPORT - IMPLEMENTATION SPECIALIST This job is a bit different than most software support jobs.
While you will still be answering phone calls, chats & emails from our clients when they need help your focus will be to find ways to answer their questions before they even ask.
Your job starts when someone first signs up for our system.
We set up their new user account and send them a series of emails but it's your job to get the new user engaged proactively.
This includes everything from training to follow-up.
You will proactively reach out to each of our new account users to add a personal touch, keep them progressing on fully adopting our system, and, most importantly ensure that we maximize their results to drive their success as real estate agents.
This might include emails, texts, chats, or phone calls to check in to answer questions or to invite them to a group training webinar.
We have an amazing group of support reps, who will be your peers sharing knowledge and best practices with you and you'll have a dedicated manager who will train, teach, and mentor you to success.
Over time you will quickly become an expert at helping people get up and running on our software.
WHAT DOES IT TAKE TO BE A CUSTOMER SUPPORT REPRESENTATIVE? Excellent computer skills specifically using web-based software.
Exceptional customer service skills.
Outstanding communication skills, both written and verbal.
Are you a quick learner? Do you go above and beyond? Are you flexible? Are you a team player who can manage your work independently? If you feel confident that you are a good fit for this job please apply! WHAT WILL I LEARN ON THIS JOB? We hire for potential not a resume.
That means that you'll be doing a whole lot of on-the-job training & learning.
We expect you to become an expert in our software, how real estate agents prospect, social marketing & follow-up, and much more.
You will spend much of your time in our support tools, such as Intercom but don't worry we've got training to help you become a powerful asset for our customers.
If all of this learning & growth is scary that's normal but you need to be eager & able to soak it all up like a sponge for you to be successful at this job & with our company! WHAT WILL MY WORK SCHEDULE BE LIKE? This full-time customer service position requires availability during business hours, Monday thru Friday, 6am - 6pm are the open hours with different shifts during this time.
READY TO JOIN OUR CUSTOMER SERVICE TEAM? We understand your time is valuable, so we have a quick and easy application process.
If you would be ideal for this customer service job, please fill out our initial 3-minute, mobile-friendly application.
We look forward to meeting you!.
Estimated Salary: $20 to $28 per hour based on qualifications.
Your job will be to hold the hand of our new users as they experience our software for the first time.
As well as supporting long-term users as new products and features are added.
Your primary mission will be to help them get up and going as fast and easily as possible get them motivated to engage with our system every day and help them to the point where they see the value of using our software! We call this the Ah-Ha Moment, where they realize the results of their consistent daily actions! WHAT IS REDX ALL ABOUT? Plain and simple we help Real Estate Agents find customers.
Our platform is designed to enable agents to pick a target, identify potential leads in their area, engage them via our powerful dialer, target them with social ads, and achieve their goal of finding listings & buyers.
At the end of the day we are entirely focused on helping our customers find success on their business journey and that starts by helping our own team become successful with their jobs! We are all about growing our team from within and support is a fantastic place to start your journey with us! A DAY IN THE LIFE OF A CLIENT SUPPORT - IMPLEMENTATION SPECIALIST This job is a bit different than most software support jobs.
While you will still be answering phone calls, chats & emails from our clients when they need help your focus will be to find ways to answer their questions before they even ask.
Your job starts when someone first signs up for our system.
We set up their new user account and send them a series of emails but it's your job to get the new user engaged proactively.
This includes everything from training to follow-up.
You will proactively reach out to each of our new account users to add a personal touch, keep them progressing on fully adopting our system, and, most importantly ensure that we maximize their results to drive their success as real estate agents.
This might include emails, texts, chats, or phone calls to check in to answer questions or to invite them to a group training webinar.
We have an amazing group of support reps, who will be your peers sharing knowledge and best practices with you and you'll have a dedicated manager who will train, teach, and mentor you to success.
Over time you will quickly become an expert at helping people get up and running on our software.
WHAT DOES IT TAKE TO BE A CUSTOMER SUPPORT REPRESENTATIVE? Excellent computer skills specifically using web-based software.
Exceptional customer service skills.
Outstanding communication skills, both written and verbal.
Are you a quick learner? Do you go above and beyond? Are you flexible? Are you a team player who can manage your work independently? If you feel confident that you are a good fit for this job please apply! WHAT WILL I LEARN ON THIS JOB? We hire for potential not a resume.
That means that you'll be doing a whole lot of on-the-job training & learning.
We expect you to become an expert in our software, how real estate agents prospect, social marketing & follow-up, and much more.
You will spend much of your time in our support tools, such as Intercom but don't worry we've got training to help you become a powerful asset for our customers.
If all of this learning & growth is scary that's normal but you need to be eager & able to soak it all up like a sponge for you to be successful at this job & with our company! WHAT WILL MY WORK SCHEDULE BE LIKE? This full-time customer service position requires availability during business hours, Monday thru Friday, 6am - 6pm are the open hours with different shifts during this time.
READY TO JOIN OUR CUSTOMER SERVICE TEAM? We understand your time is valuable, so we have a quick and easy application process.
If you would be ideal for this customer service job, please fill out our initial 3-minute, mobile-friendly application.
We look forward to meeting you!.
Estimated Salary: $20 to $28 per hour based on qualifications.
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