Customer Support Specialist
Customer Support SpecialistJob Type:
Full TimeHours:
Monday - Friday 8:
30am - 5:
30pmSalary:
$40,000 - $45,000About the role We are seeking a Customer Support Specialist to join our growing team.
You will be responsible for helping customers by providing product and service information, resolving funding/balance issues, and resolving technical issues.
Training will be provided but must have prior customer service and tech support experience.
About us National Processing is a rapidly growing fintech company, providing one of the nations highest rated payment processing services.
We pride ourselves in meticulous customer service, giving back to the community, and our continued growth and success over the last 15 years.
Responsibilities Handle customer inquiries and support requests Provide information about the products and services Troubleshoot and resolve product issues and concerns Document and update customer records based on interactions Develop and maintain a knowledge base of the evolving products and services Qualifications 2
years experience in customer service, tech support, or other related fields Ability to build rapport with clients Ability to prioritize and multitask Attention to detail and organization skills Positive and professional demeanor Excellent written and verbal communication skills Phones skills are a must What Differentiates Us From Other Companies Meaningful work life balance - We have built a culture where we work hard during office hours and leave our computers in our backpack when we get home for uninterrupted time with family and friends Monthly Stipend for Gym Membership, Cell Phone, Internet and more 27 paid days off - 14 PTO
13 Bank Holidays (
3 paid days to volunteer in the community) Casual dress code Fully stocked break room 1 hour lunch Benefits Competitive salary 401k with match up to 6% Generous health reimbursement program Group Term Life Contribution Vision and Dental Recommended Skills Attention To Detail Communication Coordinating Customer Service Knowledge Base Multitasking Estimated Salary: $20 to $28 per hour based on qualifications.
Full TimeHours:
Monday - Friday 8:
30am - 5:
30pmSalary:
$40,000 - $45,000About the role We are seeking a Customer Support Specialist to join our growing team.
You will be responsible for helping customers by providing product and service information, resolving funding/balance issues, and resolving technical issues.
Training will be provided but must have prior customer service and tech support experience.
About us National Processing is a rapidly growing fintech company, providing one of the nations highest rated payment processing services.
We pride ourselves in meticulous customer service, giving back to the community, and our continued growth and success over the last 15 years.
Responsibilities Handle customer inquiries and support requests Provide information about the products and services Troubleshoot and resolve product issues and concerns Document and update customer records based on interactions Develop and maintain a knowledge base of the evolving products and services Qualifications 2
years experience in customer service, tech support, or other related fields Ability to build rapport with clients Ability to prioritize and multitask Attention to detail and organization skills Positive and professional demeanor Excellent written and verbal communication skills Phones skills are a must What Differentiates Us From Other Companies Meaningful work life balance - We have built a culture where we work hard during office hours and leave our computers in our backpack when we get home for uninterrupted time with family and friends Monthly Stipend for Gym Membership, Cell Phone, Internet and more 27 paid days off - 14 PTO
13 Bank Holidays (
3 paid days to volunteer in the community) Casual dress code Fully stocked break room 1 hour lunch Benefits Competitive salary 401k with match up to 6% Generous health reimbursement program Group Term Life Contribution Vision and Dental Recommended Skills Attention To Detail Communication Coordinating Customer Service Knowledge Base Multitasking Estimated Salary: $20 to $28 per hour based on qualifications.
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