Customer Onboarding Specialist
Orem, UT Orem, UT Full-time Full-time From $17.
50 an hour From $17.
50 an hour 4 hours ago 4 hours ago 4 hours ago About Project Solar:
Project Solar began when Trevor Hiltbrand, our CEO, shopped around for solar and was shocked by the price and the pushy sales process.
As he dove more into the solar industry, Trevor realized that massive savings could be passed on to customers if door-to-door salespeople were removed from the process and customers purchased solar online.
Matt Smith joined Trevor and they co-founded Project Solar in 2021.
By cutting out the door-knocking salespeople and leveraging the power of internet marketing e-commerce, Project Solar creates a more efficient solution that drastically reduces cost while simultaneously improving the customer experience.
Come join a disruptor who is driving down the cost of clean energy! Position Overview:
We are seeking a Customer Onboarding Specialist to join our team at Project Solar.
As a Customer Onboarding Specialist, you will be responsible for guiding our customers through the onboarding process, which includes assisting customers with questions, sending revised designs to customers, collecting customer information, and ensuring contract signatures.
You will be the customer's first interaction with Project Solar.
As the face of the company, you will be responsible for prompt, clear communication with customers and internal team members.
Your primary responsibility is to provide a delightful customer experience.
You will report directly to the Onboarding Manager.
Responsibilities:
Provide exceptional customer service to all potential customers throughout the onboarding process Collect photos from the customers of their house/electrical panel Consult the customer on the right design and panel layout as well as ROI optimization and financing options Act as the primary point of contact for customers during onboarding Assist customers with the completion of necessary paperwork and documentation Qualifications/Requirements:
Experience in a customer-facing position Strong written and verbal communication skills Ability to manage multiple tasks and projects simultaneously Strong attention to detail and organizational skills Excellent problem-solving skills Solar experience preferred Measurements of Success in First 90 Days:
Become familiar with the team lead as well as Onboarding team members.
Be able to contribute to the team Able to maintain a full customer load (50 customers) Able to contact all customers within a workweek Benefits and Compensation:
If you're going to work for us, we also want Project Solar to work for you.
Our benefits are catered to meet our employees' needs.
Some of the benefits you'll receive when you become part of our team include:
Competitive compensation packages Medical, dental, vision, and mental health coverage, including telemedicine PTO and 10 paid company holidays 100% paid parental leave Fully stocked break room with breakfast items, snacks, drinks, fresh produce, etc.
Access to a full gym, sports court, grill, walking trails, and more Company swag, team lunches, and office parties Growth and development opportunities Office interest groups (film, D&D, wellness, etc.
) This is an hourly position starting at $17.
50/hr DOE.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
50 an hour From $17.
50 an hour 4 hours ago 4 hours ago 4 hours ago About Project Solar:
Project Solar began when Trevor Hiltbrand, our CEO, shopped around for solar and was shocked by the price and the pushy sales process.
As he dove more into the solar industry, Trevor realized that massive savings could be passed on to customers if door-to-door salespeople were removed from the process and customers purchased solar online.
Matt Smith joined Trevor and they co-founded Project Solar in 2021.
By cutting out the door-knocking salespeople and leveraging the power of internet marketing e-commerce, Project Solar creates a more efficient solution that drastically reduces cost while simultaneously improving the customer experience.
Come join a disruptor who is driving down the cost of clean energy! Position Overview:
We are seeking a Customer Onboarding Specialist to join our team at Project Solar.
As a Customer Onboarding Specialist, you will be responsible for guiding our customers through the onboarding process, which includes assisting customers with questions, sending revised designs to customers, collecting customer information, and ensuring contract signatures.
You will be the customer's first interaction with Project Solar.
As the face of the company, you will be responsible for prompt, clear communication with customers and internal team members.
Your primary responsibility is to provide a delightful customer experience.
You will report directly to the Onboarding Manager.
Responsibilities:
Provide exceptional customer service to all potential customers throughout the onboarding process Collect photos from the customers of their house/electrical panel Consult the customer on the right design and panel layout as well as ROI optimization and financing options Act as the primary point of contact for customers during onboarding Assist customers with the completion of necessary paperwork and documentation Qualifications/Requirements:
Experience in a customer-facing position Strong written and verbal communication skills Ability to manage multiple tasks and projects simultaneously Strong attention to detail and organizational skills Excellent problem-solving skills Solar experience preferred Measurements of Success in First 90 Days:
Become familiar with the team lead as well as Onboarding team members.
Be able to contribute to the team Able to maintain a full customer load (50 customers) Able to contact all customers within a workweek Benefits and Compensation:
If you're going to work for us, we also want Project Solar to work for you.
Our benefits are catered to meet our employees' needs.
Some of the benefits you'll receive when you become part of our team include:
Competitive compensation packages Medical, dental, vision, and mental health coverage, including telemedicine PTO and 10 paid company holidays 100% paid parental leave Fully stocked break room with breakfast items, snacks, drinks, fresh produce, etc.
Access to a full gym, sports court, grill, walking trails, and more Company swag, team lunches, and office parties Growth and development opportunities Office interest groups (film, D&D, wellness, etc.
) This is an hourly position starting at $17.
50/hr DOE.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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