Parts Counterperson

All employees must adhere to the below Company Values:
Develops employees and/or self through continuous training
Respects and keeps promises to customers and co-workers
Intently listens to understand customer and co-worker needs
Values honestly, transparency, and consistency in all of our dealings
Exemplifies Brand Persona (professional, sensitive, knowledgeable, resourceful, reliable and transparent)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Applicants must be 18 years or older and be authorized to work in the U.S., have a valid driver license and professional appearance.
GENERAL SUMMARY:
Works toward returning a profit on dealer capital invested in parts inventory. Accomplish this objective through the use of effective purchasing procedures, accurate inventory control, security, pricing, merchandising, displaying and advertising. Must also ensure that all customers are treated as individuals, with care and respect.
DUTIES AND RESPONSIBILITIES:
Ensure that customer complaints are handled tactfully, promptly, with genuine concern, and according to the dealership's guidelines; deals directly with customer complaints stemming from parts issues.
Encourage the sale of branded parts.
Develop, enforce and monitor specific guidelines for dealing and communicating with customers to foster exceptional customer satisfaction.
Guarantee that customer service telephone inquiries are handled quickly and effectively.
Schedule regular efforts to improve the efficiency of customer/Parts Department interactions and transactions
Establish processes to ensure accuracy between inventory and computer records.
Refresh accessory displays and coordinate with Sales Manager in ensuring an accessory vehicle is available.
Act as the liaison to the Service Manager fostering close cooperation over parts supply for servicing work issues.
Direct outside parts and counter sales efforts.
Monitor the work flow in the parts department and intervene as needed to ensure the work is completed on time and technician needs are met.
Make warranty and billing adjustments.
Monitor backorders daily ensuring deliveries are shipped and received as quickly as possible
Implement and oversee stock checks in line with company standards and procedures. (Note: This may be perpetual stock checking or annual stock check).
Ensure parts location exists in the most appropriate and efficient locations.
Ensure that new stock lines are binned promptly.
Sign off on invoices when appropriate.
Ensure that all dealership purchases are properly accounted for before payment is made.
Assure that all parts are properly tagged to ensure that the dealership recovers full credit from the factory.
Assist in collecting on overdue accounts.
Notify all special order customers upon arrival of parts.
Ability to read and comprehend job-related instructions and information whether electronic or paper-based.
Deals creatively and logically with any problems that arise, while expressing empathy for customers and their problems.
High School diploma or equivalent required.
Should have two or more years experience in an automotive parts department.
Must have the ability to move about the parts department and have computer skills.
Contact: Matt Orr
Phone: 801-714-2241
Email: matto@kengarff.com
Please click on link: http://ch.tbe.taleo.net/CH14/ats/careers/requisition.jsp?org=KENGRAFF&cws=1&rid=265

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