Customer Success Representative
Job Description
This is a rare opportunity for an entry-level position in a company that loves to have fun, has a strong desire to help others, and actually wants to hear your voice! We create transformative tools and experiences that help real estate sales professionals hit their goals and reach their potential. This isn t a group that simply tells you what to do and expects you to take care of the grunt work. We re looking for people who actively contribute to making our company and workplace more effective and more enjoyable to be in. We keep an eye out for people that really show initiative, drive, and passion in what they do. This could be more than just your next job; this could be your career!
This position works directly with customers and is part of the Prospecting Success team.
Ultimately this team s purpose is to educate customers on how to use our products and train them to build a predictably profitable business. As a team member, you ll give personalized advice to customers and also suggest additional services when appropriate.
We ll train and mentor you to become an expert on how our products help real estate agents reach higher levels of success, enabling you to guide them with expertise.
Right now, the job is full time (40 hours a week), with a mix of about 70% customer support and 30% consulting customers.
But hey this could change! If you prove to be stellar at consulting customers, you ll start to receive more opportunities to help individuals and groups improve the methods, practices, and strategies they use in their business.
Core roles and responsibilities
Educate real estate professionals on our products and train them to reach their potential as prospectors, helping them become long-term customers and raving fans
Represent our company core values in all interactions
Have memorable conversations with customers that develop your image as a trusted advisor
Help customers establish goals and metrics that align their desired outcomes to their actions, and help them to understand the value our products provide in bringing them to reach their goals quicker and easier
Learn The REDX Way to sustainable, profitable prospecting and educate customers on how to integrate our methods and products into their daily routine
Learn and articulate industry, product, and prospecting knowledge with mastery
Manage customer frustrations and complaints with grace, and present solutions (not just assurances) to keep customers moving forward in their daily routine
Report valuable insights, customer success stories, and product feedback, including new features and concepts that could benefit customers
Keep great notes on who you ve talked to and what s important about them, as well as any notes on important processes that were required to get your job done
Core competencies
Language is flexible and words are open to interpretation. Hey, if you come close to meeting the competencies below, we encourage you to apply. Seriously!
Clear Communicator:
You can articulate ideas clearly and respectfully. You re open to presenting to individuals and groups in person, over the phone, on videos, and in webinars.
Active Listener:
You have the ability to listen well, and seek to understand the perspective of others. You help customers explore their thoughts in a way that creates mutual understanding.
Problem Solver:
You can identify and analyze existing and potential problems systematically and thoroughly, then offer courses of action with pros and cons.
Team Player:
You have a positive attitude! You re constantly looking for ways to improve the company, your department, and team. You never say that's not my job, and are always willing to help.
Coachable:
You love personal growth, crave progress, and desire every day to be a better version of yourself. You re willing to say I don t know and then gladly receive guidance and feedback.
Nice-to-haves
Customer success or customer service experience
Conflict resolution training or experience
Technical support background
Skills and behaviors we value most
Drive
Curiosity
Commitment
Good Judgement
Positive Attitude
Candidness
Craftsmanship
Respect
The Bottom Line
You ve made it this far, so you re probably saying to yourself:
Hey, I could do this!
You can! We don t expect you to be perfect right out of the gate. We ve got one of the funnest teams out there, and you ll be surprised at the HUGE contrast between us and other call-center atmospheres you know about. Apply and come check us out!Estimated Salary: $20 to $28 per hour based on qualifications.
This is a rare opportunity for an entry-level position in a company that loves to have fun, has a strong desire to help others, and actually wants to hear your voice! We create transformative tools and experiences that help real estate sales professionals hit their goals and reach their potential. This isn t a group that simply tells you what to do and expects you to take care of the grunt work. We re looking for people who actively contribute to making our company and workplace more effective and more enjoyable to be in. We keep an eye out for people that really show initiative, drive, and passion in what they do. This could be more than just your next job; this could be your career!
This position works directly with customers and is part of the Prospecting Success team.
Ultimately this team s purpose is to educate customers on how to use our products and train them to build a predictably profitable business. As a team member, you ll give personalized advice to customers and also suggest additional services when appropriate.
We ll train and mentor you to become an expert on how our products help real estate agents reach higher levels of success, enabling you to guide them with expertise.
Right now, the job is full time (40 hours a week), with a mix of about 70% customer support and 30% consulting customers.
But hey this could change! If you prove to be stellar at consulting customers, you ll start to receive more opportunities to help individuals and groups improve the methods, practices, and strategies they use in their business.
Core roles and responsibilities
Educate real estate professionals on our products and train them to reach their potential as prospectors, helping them become long-term customers and raving fans
Represent our company core values in all interactions
Have memorable conversations with customers that develop your image as a trusted advisor
Help customers establish goals and metrics that align their desired outcomes to their actions, and help them to understand the value our products provide in bringing them to reach their goals quicker and easier
Learn The REDX Way to sustainable, profitable prospecting and educate customers on how to integrate our methods and products into their daily routine
Learn and articulate industry, product, and prospecting knowledge with mastery
Manage customer frustrations and complaints with grace, and present solutions (not just assurances) to keep customers moving forward in their daily routine
Report valuable insights, customer success stories, and product feedback, including new features and concepts that could benefit customers
Keep great notes on who you ve talked to and what s important about them, as well as any notes on important processes that were required to get your job done
Core competencies
Language is flexible and words are open to interpretation. Hey, if you come close to meeting the competencies below, we encourage you to apply. Seriously!
Clear Communicator:
You can articulate ideas clearly and respectfully. You re open to presenting to individuals and groups in person, over the phone, on videos, and in webinars.
Active Listener:
You have the ability to listen well, and seek to understand the perspective of others. You help customers explore their thoughts in a way that creates mutual understanding.
Problem Solver:
You can identify and analyze existing and potential problems systematically and thoroughly, then offer courses of action with pros and cons.
Team Player:
You have a positive attitude! You re constantly looking for ways to improve the company, your department, and team. You never say that's not my job, and are always willing to help.
Coachable:
You love personal growth, crave progress, and desire every day to be a better version of yourself. You re willing to say I don t know and then gladly receive guidance and feedback.
Nice-to-haves
Customer success or customer service experience
Conflict resolution training or experience
Technical support background
Skills and behaviors we value most
Drive
Curiosity
Commitment
Good Judgement
Positive Attitude
Candidness
Craftsmanship
Respect
The Bottom Line
You ve made it this far, so you re probably saying to yourself:
Hey, I could do this!
You can! We don t expect you to be perfect right out of the gate. We ve got one of the funnest teams out there, and you ll be surprised at the HUGE contrast between us and other call-center atmospheres you know about. Apply and come check us out!Estimated Salary: $20 to $28 per hour based on qualifications.
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